24 Concepts B.V., trading under the name Monsor
Jan Kooijmanlaan 5
3161 HC Rhoon, Netherlands
Email: info@monsor.com
Contact page: https://www.monsor.com/pages/faq
Chamber of Commerce: 92861210 (Netherlands)
VAT identification number: NL866196572B01
IBAN: NL96 INGB 0106 2752 75
Email: info@monsor.com
Version: June 2026
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Entrepreneur: 24 Concepts B.V., trading under the name Monsor, located at Jan Kooijmanlaan 5, 3161 HC Rhoon, Netherlands, registered with the Chamber of Commerce under number 92861210, VAT identification number NL866196572B01, reachable via info@monsor.com.
Customer: the natural or legal person who enters into an agreement with the entrepreneur via the Monsor webshop.
Consumer: the customer acting as a natural person and not in the exercise of a profession or business.
Business customer: the customer acting in the exercise of a profession or business.
Agreement: any agreement between the entrepreneur and the customer regarding the purchase of products via the Monsor webshop.
Products: all goods offered through the Monsor webshop.
Right of withdrawal: the consumer's right to cancel the agreement within 30 days after receiving a product without giving any reason, subject to the exceptions in article 8.
Written: communication via email or through the contact form on the Monsor webshop.
Article 2 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every agreement concluded between the entrepreneur and the customer. By placing an order, the customer declares to have taken note of these terms and conditions and to accept them. Deviations are only valid if expressly agreed upon in writing. The entrepreneur explicitly rejects the applicability of any general terms and conditions of the customer. The entrepreneur reserves the right to amend these terms and conditions. Changes do not apply to ongoing agreements. The most current version is always available on the Monsor webshop.
Article 3 – Offer, ordering process, and conclusion of agreement
All offers on the Monsor webshop are non-binding and subject to availability. The entrepreneur is not bound by obvious mistakes or errors in the offer, including typographical errors or incorrect price indications.
An order is placed through the following steps: (1) the customer selects the product and adds it to the shopping cart, (2) the customer fills in the required details and delivery address, (3) the customer chooses a payment method, and (4) the customer accepts these terms and places the order. Before placing the order, the customer can review the entered data and correct any input errors during the steps of the ordering process.
After placing the order, the customer will receive an order confirmation by email. This confirmation of receipt does not yet constitute acceptance of the order. The agreement is concluded at the moment the entrepreneur confirms the order or ships the product. The entrepreneur reserves the right to refuse or cancel an order without giving reasons, including in cases of sold-out stock, suspected fraud, incorrect customer details, or force majeure. In case of cancellation by the entrepreneur, any amount already paid will be refunded as soon as possible.
Article 4 – Products, information, and availability
The entrepreneur strives to present products, specifications, images, and prices accurately and completely. The displayed colors may differ from the actual colors, depending on the customer's screen. The customer cannot derive any rights from obvious errors or inaccuracies.
The listing of a product on the webshop at any time does not guarantee that the product is available at all times. If a product is not or no longer available, the entrepreneur will inform the customer as soon as possible and any amount already paid will be refunded.
The customer is responsible for complying with the laws and regulations in their country regarding the import, possession, and use of the ordered products.
Article 5 – Prices, tax, and currency
All listed prices include the applicable value-added tax (VAT) and exclude shipping costs, unless otherwise stated. For deliveries within the European Union, the VAT rate applicable in the destination country is applied. Shipping costs are displayed during the ordering process.
Prices may be displayed in multiple currencies. The actual settlement takes place in the currency shown at checkout. When paying in a currency other than the euro, exchange rates and any fees from the payment service provider or the customer's bank may apply.
For deliveries outside the European Union, import duties, taxes, and customs fees may apply. These are the responsibility of the customer unless explicitly stated otherwise during the ordering process.
The entrepreneur reserves the right to change prices. Price changes do not apply to already confirmed orders. In the case of an obviously incorrect price due to a technical or input error, the entrepreneur is not obliged to deliver the order at that price. The entrepreneur will inform the customer as soon as possible and offer the option to cancel the order with a full refund.
Article 6 – Payment
Payment must be made via the payment methods offered at the time of ordering in the checkout. The available payment methods may change; the current methods are always visible during checkout. Payment is made before the order is processed and shipped. In case of late or failed payment, the entrepreneur reserves the right to cancel the order. The entrepreneur is not responsible for damage or delays caused by malfunctions of external payment service providers.
Article 7 – Delivery
The entrepreneur delivers to addresses in countries that can be selected as delivery countries during the ordering process, including the Netherlands, Belgium, Germany, and France. Delivery to countries outside the European Union, including the United Kingdom, is possible if offered during the ordering process.
The entrepreneur aims to process and ship orders placed on business days before 12:00 PM on the same day. The applicable delivery times and shipping costs per country are listed on the Shipping and Returns page and are shown during the ordering process. The stated delivery times are indicative and do not constitute a strict deadline. Exceeding the delivery time does not entitle the customer to compensation, unless there is intent or gross negligence on the part of the entrepreneur.
Delivery takes place at the delivery address provided by the customer. The customer is responsible for the accuracy of the provided delivery address. In case of an incorrect or incomplete address, any additional costs are the responsibility of the customer. For consumers, the risk of loss or damage passes at the moment the consumer or a third party designated by them, other than the carrier, has received the product. For business customers, the risk passes at the time of delivery.
Article 8 – Right of withdrawal
The consumer has the right to cancel the agreement without giving any reason within 30 days after receiving the product. This 30-day period is longer than the statutory 14-day period and is offered by the entrepreneur as a service.
The consumer communicates the right of withdrawal via info@monsor.com, or by using the model withdrawal form. This form is available as a downloadable PDF at: Model withdrawal form (PDF). Use of this form is not mandatory; a clear statement by email is also sufficient. The consumer must contact info@monsor.com before returning and wait to send the product until the entrepreneur has confirmed the return and the return address. After notification, the consumer has another 14 days to return the product.
The costs of return shipping are the responsibility of the consumer.
The product must be returned unused, undamaged, and in its original condition and packaging. After receipt and inspection, the entrepreneur will refund the purchase amount including any standard shipping costs of the outbound shipment within 14 days via the original payment method. The entrepreneur reserves the right to delay the refund until the product has been received and inspected. The consumer is liable for any reduction in the product's value resulting from handling beyond what is necessary to determine the nature and characteristics of the product.
Opened or used products. A product that has been opened or used, or that is not returned in its original, undamaged condition and packaging, is not considered unused. In that case, the entrepreneur may reduce the refund proportionally to the depreciation or refuse the return if the product can no longer be sold as new due to use. Whether it concerns normal testing is assessed based on what is necessary to determine the nature, characteristics, and functioning of the product. This condition is clearly stated with the product and on the model withdrawal form.
If the consumer wishes to receive a product back that is not considered unused, the costs of returning it to the consumer are at the consumer's expense. If the consumer does not respond within 14 days after the entrepreneur's notification or does not pay the return shipping costs, the entrepreneur is entitled to keep the product at the consumer's expense and risk or to have it destroyed after this period.
The right of withdrawal does not apply to business customers.
Article 9 – Conformity and statutory warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of durability and usability, taking into account the legal provisions and government regulations applicable on the date the agreement was concluded.
Consumers retain their full statutory rights regarding conformity. These rights are not limited by these terms and conditions. A consumer may invoke these rights during the statutory period applicable to the nature of the product and what the consumer can reasonably expect.
Consumers are requested to report a defect or incorrectly delivered product in writing within a reasonable time after discovery via info@monsor.com, stating the order number and a description of the defect. A notification within two months of discovery is always considered timely. This notification period does not limit the consumer's legal rights.
In the case of a justified claim, the customer is entitled to free repair, replacement, or refund, in accordance with the legal provisions. Normal wear and tear, improper use, careless handling, or use contrary to the instructions for use are excluded from the warranty.
Article 10 – Retention of Title
All delivered products remain the property of the entrepreneur until the customer has fully paid all amounts arising from the agreement.
Article 11 – Liability
The entrepreneur's liability for direct damage is in all cases limited to the amount paid for the respective product, with a maximum of the amount paid out by the entrepreneur's liability insurance in the relevant case.
The entrepreneur is never liable for indirect damage, consequential damage, lost profits, missed savings, damage due to business interruption, immaterial damage, or any other form of damage other than direct damage.
The entrepreneur is not liable for damage resulting from incorrect, careless, or unprofessional use of the products, use contrary to the instructions on the packaging, use for purposes other than those for which the products are intended, or use by persons for whom the product is not intended.
The entrepreneur is not liable for damage caused by shortcomings of third parties, including carriers, payment service providers, or other engaged parties.
The liability limitations included in this article do not apply if the damage is the result of intent or deliberate recklessness by the entrepreneur.
For consumers, the statutory provisions regarding product liability under section 6.3.3 of the Dutch Civil Code remain unaffected. Nothing in these terms limits the statutory rights that a consumer has under mandatory law.
Article 12 – Force Majeure
The entrepreneur is not obliged to fulfill any obligation if prevented from doing so due to force majeure. Force majeure is understood as any circumstance beyond the entrepreneur's control that temporarily or permanently prevents the fulfillment of the agreement, including but not limited to: fire, flooding, strikes, government measures, disruptions in energy supply, disruptions in internet or telecommunications connections, shortcomings of suppliers or carriers, and pandemics. If the force majeure situation lasts longer than 30 days, both parties have the right to terminate the agreement without any compensation being owed. Any amounts already paid will be refunded in that case.
Article 13 – Intellectual Property
All intellectual property rights related to the Monsor webshop and its content are held by 24 Concepts B.V. or licensors of the entrepreneur. All trademarks, trade names, and logos are the property of 24 Concepts B.V. or used with permission. All content on the webshop, including texts, images, graphic elements, visual material, audio, video, and other media, is protected by copyright and other intellectual property rights. The customer is not permitted to copy, reproduce, distribute, publish, or otherwise use any content without prior written permission from 24 Concepts B.V.
It is not permitted to place a link to, or a display (framing) of, the webshop or its content on another website without prior written permission from the entrepreneur. In case of unauthorized use, the entrepreneur is entitled to demand removal (takedown), claim damages, and take legal action.
Article 14 – Personal data
The entrepreneur processes the customer's personal data solely for the purpose of executing the agreement and in accordance with the General Data Protection Regulation (GDPR). Data will not be shared with third parties without consent, except for parties necessary for order fulfillment, such as carriers and payment service providers. The customer has the right at all times to access, correct, or delete their personal data. For more information, please refer to the privacy and cookie policy on the Monsor webshop.
Article 15 – Complaints and disputes
Complaints about products or services must be reported in writing as soon as possible, but no later than within a reasonable time after discovery, via info@monsor.com, stating the order number and a clear description of the complaint. The entrepreneur aims to respond to complaints within 5 working days.
If a complaint is not resolved through mutual consultation, the consumer may submit the dispute to the competent court. A consumer residing in another country within the European Union may also turn to an alternative dispute resolution (ADR) body in their own country or to the European Consumer Centre (ECC-Net).
Article 16 – Applicable law and competent court
Dutch law applies to all agreements between the entrepreneur and the customer. The applicability of the Vienna Sales Convention (CISG) is excluded.
For business customers, disputes shall be exclusively submitted to the competent court in the Rotterdam district.
The choice of Dutch law does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country where they have their habitual residence. A consumer also retains the right to submit a dispute to the competent court of the country where they live and can only be summoned before the court of that country, all in accordance with applicable European regulations.
Article 17 – Gift cards
If the entrepreneur offers gift cards, the following provisions apply. A gift card can be redeemed for products in the Monsor webshop up to the amount stated on the gift card. A gift card is not redeemable for cash and cannot be used to purchase other gift cards. The validity period is stated at issuance. No compensation or replacement will be provided in case of loss, theft, or unauthorized use of a gift card. Any remaining value after redemption remains on the gift card until the end of the validity period.
Article 18 – Language
These general terms and conditions are drafted in Dutch. Translations into other languages are provided solely for the convenience of the customer. In case of any difference or contradiction between the Dutch text and a translation, the Dutch text shall prevail, unless mandatory applicable consumer law dictates otherwise.
Article 19 – Final provisions
If any provision of these general terms and conditions is found to be null or void, the remaining provisions shall remain fully in effect. The entrepreneur and the customer will consult to agree on a new provision to replace the null or void provision, taking into account the purpose and intent of the original provision as much as possible. Failure to exercise any right by the entrepreneur does not constitute a waiver of that right.
Attachment – Model withdrawal form
The model withdrawal form is available as a downloadable PDF via: Model withdrawal form (PDF)
The use of this form is not mandatory. The consumer can also communicate the withdrawal via their own unambiguous statement by email to info@monsor.com, stating the order number.