Shipping
We ship with multiple carriers, mainly DHL and PostNL. Orders placed on working days before 11:00 PM are shipped the next working day. You will receive a track-and-trace code as soon as your package is on its way.
Delivery takes place at the address you provide with your order. Please check this address carefully; incorrect or incomplete addresses may incur additional costs.
Delivery times and shipping costs
The stated delivery times are indicative and start from the moment of shipment.
Swipe sideways for all columns
| Country | Delivery time | Shipping costs | Free shipping from |
|---|---|---|---|
| Netherlands | 1 to 2 working days | €4,95 | €40,00 |
| Belgium | 1 to 2 working days | €5,95 | €50,00 |
| Germany | 2 to 3 working days | €8,95 | €60,00 |
| Austria | 3 to 5 working days | €8,95 | €65,00 |
| France | 3 to 5 working days | €12,95 | €80,00 |
| Poland | 3 to 5 working days | 54.95 zł | 339.00 zł |
| Spain | 3 to 5 working days | €17,95 | €80,00 |
| United Kingdom | 3 to 5 working days | £12,95 | £75,00 |
For the United Kingdom, local taxes or import fees may apply. Any applicable costs will be shown during checkout.
Good to know
The shipping costs and delivery times shown during checkout are always decisive. The information on this page and on the product pages is indicative and may differ if a change has not yet been implemented everywhere. If you have any doubts or questions about your delivery, please contact us at info@monsor.com.
Returns
You have 30 days after receiving your order to cancel your purchase.
Please contact us first at info@monsor.com before returning anything. Only send your package after we have confirmed your return and you have received the correct return address from us. This way, we know your return is on its way and can process it smoothly.
We can only accept products that are unused and returned in their original, undamaged condition and packaging.
If a returned product does not meet these conditions, for example, if it is opened or used, we cannot accept it as new. In that case, no refund or only a partial refund will be given, proportional to the depreciation. We will inform you of this. If you want the product returned, the shipping costs will be at your expense. If you do not respond within 14 days after our notification or do not pay the shipping costs, we may keep the product at your expense or destroy it after this period.
The costs for returning the product are at your own expense.
After receiving and inspecting your return, we will refund the purchase amount, including the standard shipping costs of the outbound shipment, within 14 days via your original payment method.
To report your withdrawal, you can use the model form. This is not mandatory; a personal email message is also sufficient. Download the model form: Model withdrawal form (PDF)
Questions
If you need help, feel free to email us at info@monsor.com. More details about your rights and our terms can be found in our general terms and conditions.